How Can We Help?

We offer a 100% money-back guarantee. If your passport photo is rejected by the passport office or government agency, simply email us at support@easypassportphoto.com with:

• Your email address or order reference
• Evidence of rejection (screenshot or letter from the passport office)

Refunds are processed within 5-10 business days to your original payment method.

Your photo is processed instantly. Upload or take a photo, and it's ready in under 60 seconds. After payment, you can download it immediately — no waiting, no appointments needed.

Your photo is formatted for the country you selected. UK passport photos (35mm × 45mm) also work for UK driving licences and many EU/Schengen visa applications. US passport photos (2×2 inches) also work for US visa applications.

For other documents with different size requirements, you may need to create a separate photo.

You can retake or re-upload your photo as many times as you like before purchasing — there's no charge until you download.

For best results, use good lighting, face the camera directly, and use a plain background. Our AI will handle the rest (background removal, lighting correction, and compliance checks).

If you're not satisfied after payment, contact us and we'll help resolve the issue or provide a full refund.

After payment, you'll be taken directly to the download page. You can also access your photos at any time by returning to easypassportphoto.com on the same device — your photos are linked to your browser session.

If you entered your email address, you'll also receive a link to access your photos from any device.

Yes. We take your privacy seriously. Your photos are encrypted in transit, unpaid photos are automatically deleted within 24 hours, and we never share your photos with third parties for any purpose other than processing your passport photo.

Read our full Privacy Policy for details.